We want our users to be happy with RotaBee, and provide support seven days a week, using the following methods.
- Telephone questions and troubleshooting
- Email queries
- Online support, including
- co-browsing – where we work together on your data whilst coaching on the telephone, and
- "net meeting" – where we give either impromptu refresher training or simple "show and tell" answers.
- Online self help: we are continuing to develop a range of training materials, instantly available via our website, so that customers may research RotaBee features. These include:
- a product "quick tour"
- module specific tours
- module specific detailed tutorials
- help key word search
- Frequently Asked Questions (FAQ)
- wizard-assisted functions.
How to get RotaBee...